RTO Essentials FAQ

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• Can I upgrade /downgrade to/from RTO Essentials to Wise.NET Professional or Enterprise?

  Upgrades: You can upgrade from RTO Essentials to Professional or Enterprise at any time by paying the pro-rata difference in subscription fees.

   

  Downgrades:  You can downgrade to RTO Essentials at your subscription renewal date.  Please ensure that compare editions to make sure that the feature set is right for your business.

  
  

• What is the minimum subscription term ?

  12 months is the minimum subscription term.
  

• Are there per student charges?

  No.  Wise.NET does not have any per student fees on any edition of Wise.NET.
  

• Are there any hosting charges?

  No.  Secure hosting is included with every Wise.NET subscription.
  

• Can I import my existing data?

  Yes.  Wise.NET has a variety of options for importing data from existing systems.  We have standard import routines for the following products.
  

  • Vettrak
  • JobReady
  • e-minerva
  • TED
  • iCARE
  • TEAMS

  Alternatively, if you have data in a custom database or in spreadsheet format the following options are available:

  1. Customer populates Wise.NET standard import template - No charges apply
  2. Wise.NET populates standard template on behalf of customer for a nominal fee
  3. Wise.NET performs highly customised import - hourly rate applies.

  Wise.NET can supply you with a template which you can populate and supply Fees may apply for the data import service. Please contact us to arrange a no obligation evaluation of your existing data.
  

• Can my students login and see their results?

  Yes.  All editions of Wise.NET include the myWise.NET student self-service portal which is a special page that Wise.NET supplies for existing web site. Using their myWise.NET account, students can manage their personal details, review results and timetables and access e-learning (if this is part of your edition).
  

• Can my trainers have limited access to Wise.NET?

  Yes.  You can grant trainers access to their students so they can review or update results, enter attendance and record file notes for assessments or student welfare reports.
  

• What training & support service is available?

  Wise.NET includes one-on-one for all editions.  Please compare editions to see what's included.  All Wise.NET users have access to a variety of print and electronic resources that cover all aspects of the applications.
  
  

  Support tickets are logged within Wise.NET and responded to generally on the same day, but certainly within 24 hours. 

  Wise.NET has local staff in Melbourne, Brisbane and Sydney, with frequent visits across Australia and New Zealand.  Our trainers are all Certificate IV TAA or higher qualified.

   

• What payment methods are available?

  For RTO Essentials we accept Credit Card or Direct Debit Authority.   A service fee applies for each direct debit. For other editions and services, we accept credit card, direct debit, BPAY or direct bank transfer.

   

  A 10% premium will be applied to licenses paid by monthly direct debit where the amount is in excess of $1,000 per annum.. One off Ezypay set up fee of $2.50 will apply for new Customers. Bank/Building Society debits will incur a $1.01 transaction fee per debit. Visa or Mastercard payments will incur a 2.5% surcharge. American Express or Diners Card payments will incur a 5.0% surcharge. Failed payments will incur a $12.49 failed payment fee.

  
  

• What are the terms of the Agreement?

  When you use Wise.NET you are bound by the terms of the Wise.NET End User License Agreement.